Terms and Conditions

 

Terms and Conditions

WHEN YOU RENT FROM VACADUN LLC, YOU AGREE TO THE TERMS AND CONDITIONS ON THIS PAGE. 

RENTAL FEES, PAYMENTS AND RESERVATIONS

  • For clients over the age of 18, the rental terms begin when their rental starts until it ends.

  • Delivery windows are 8 a.m. - 8 p.m. for drop-off. Pickups must be scheduled by 12 p.m. Pacific Standard Time on the day the gear is returned, or an additional day rental will be assessed.

  • The client will be charged for the rental before the rental begins. Outstanding deposits must be reconciled and gear rental paid in full before delivery.

  • A valid credit card is needed to secure payment for rentals.

  • VacaDUN LLC is not responsible for damages while using our products or defects from the manufacturer.

  • VacaDUN LLC. is not liable for fees due to breaking laws or regulations.

  • VacaDUN LLC reserves the right to cancel and refund an order if Fraud Filtering software flags an order.

CANCELLATION

  • You may cancel your order up to 5 days prior to delivery with NO PENALTY. A full refund will be issued within 3-5 business days. If you cancel your order less than 5 days 50% will be returned or you may choose to receive full store credit. If delivery is made and you choose to not accept the products a $20 delivery fee and 100% fee will be assessed from the total value of rental.

  • Equipment can be added to an order already placed, subject to availability.

  • If not present on the date of delivery, the customer will still be charged the price for the agreed time of rental.

  • Choosing to return an item before scheduled return time will not warrant a refund to the customer. 

DELIVERY

  • You must specify the address or location to drop off and pick up the items.

  • The renter is responsible for informing any hotel staff, doormen or doorwomen or property managers that they are expecting a delivery.

  • Outside of Orange County, California, a $30 fee is charged for delivery of the equipment with a $100 minimum rental.

  • For same day orders, we have the right to charge an additional fee.

  • An additional charge may be added for delivery after 8 PM or before 8 AM. Please contact a customer service representative for more information.

  • We reserve the right to cancel equipment rental orders we deem to be fraudulent.

  • We reserve the right to be able to cancel orders within 72 hours from the allotted delivery time.

  • We make every attempt to deliver your gear rental at the time prescheduled. Weather, traffic, and other conditions may delay our delivery times and are not guaranteed.

  • We reserve the right to charge for late fees, damage to equipment, or stolen equipment.

INSTRUCTIONS

  • When renting from VacaDUN LLC, the customer will receive the instruction manual that was manufactured with the equipment both in printed form and via our secure, password protected customer portal. We are not responsible for failure to follow these instructions or any mistakes written in them.

  • When renting from VacaDUN LLC, the customer agrees to read the instructions for how to properly use their items.

  • The manuals must be returned to VacaDUN LLC in good condition or a fee of $5 will be charged.

RETURNING EQUIPMENT

  • The customer is responsible for making sure the equipment is available to be picked up at the location and time agreed.

  • If the equipment is not returned at the agreed time or location, we reserve the right to add a $25 fee in addition to daily rental fees for each extra day the equipment is not returned.

  • VacaDUN LLC must be notified in advance if the equipment is needed longer than the original stated rental in order to avoid additional charges other than extra days' rental fees. 

 LOSS OR DAMAGE

  • The customer will not be charged for normal wear and tear that occurs with recommended use and care.

  • The customer is responsible for informing us as soon as possible of damage to the equipment so we can fix the problem. A charge for replacement parts may be applied. It is the customer's responsibility to maintain condition of packing material such as bags, boxes, and straps.

  • It is the customer's responsibility for the care of the equipment while in their possession.

  • Full replacement value will be charged to the customer for any equipment that is not returned to VacaDUN LLC due to theft, damage, or loss.

  • Equipment must be returned in good condition or VacaDUN LLC. must be notified of damage if it occurs.

  • $35 will be charged to your card if excessive cleaning is needed due to crayons, markers, chewing gum, vomit, urine, feces, stickers, food, or other difficult to remove substances need to be cleaned from the equipment.

  • Odor resulting from smoke will result in a fee up to $50 being charged to professionally clean and remove odor from the equipment.

I understand and agree that if the rental gear is returned excessively dirty that I will be charged a $35 cleaning fee.  Excessive dirty is identified as soiled/stained with vomit, chewing gum, etc. 

I agree to report to VacaDUN LLC if the car seat rented was involved in an automobile accident while in my possession. I understand that I WILL NEVER BE CHARGED for an accident of this kind. This is to insure the safety of other children.

For hotels delivery the items may be left at the front desk/concierge under certain conditions and with prior arrangements with VacaDUN customer service. For homes, vacation homes, cruise ports, beach locations and airport deliveries, the client must be present to receive the equipment rental gear.

I agree that if I rented an item that includes a mattress, the mattress will arrive new in plastic packaging and may be donated to charity if the condition allows. I have the right to specify the charitable organization, otherwise the mattress donation will be made to The Salvation Army.

I agree that if I rented an item that includes a sheet/plastic bag (mattresses), I will give the sheet/plastic bag back. 

I understand and agree that if I am not available for PICKUP of the items and no arrangement was made prior in leaving the items in a designated safe area FOR PICKUP I will be charged a $20 re-pickup fee.

I understand and agree that if the items I rented are not made available for VacaDUN LLC to pickup on the designated date and time slot I will be charged a $75 late fee and every day after a $25 fee. I may avoid these fees by emailing or calling VacaDUN at 714-671-8720.

I understand and agree that I will report any damages to products on DAY 1. Any damages reported after DAY 1 will be the sole responsibility of the customer. I understand to report this I can email info@vacadun.com or call 714-671-8720 and leave a voicemail if no answer. 

I understand and agree that my credit card on file will be charged for late fees, pickup fees, and delivery fees as mentioned above if the terms of the agreement are not met.

I understand and agree that if a cell phone number/landline number is given VacaDUN customer service may contact me via telephone or text. Standard message rates may apply. 

LIABILITY WAIVER

This agreement releases VacaDUN LLC from all liability relating to injuries that may occur from the renting of baby equipment or outdoor gear. By signing this agreement, I agree to hold VacaDUN LLC entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence when renting equipment such as but not limited to strollers, cribs, car seats, high chairs, baby monitors, fire pits and more. 

I swear that I am participating voluntarily. I agree to inspect the baby gear or outdoor gear that I have rented before using the gear. I understand that a problem is determined when inspecting the gear I am not to use the gear and call VacaDUN LLC immediately at 714-671-8720. I agree to not use the baby gear equipment or outdoor gear until it is replaced. Additionally, I do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity.

I forfeit all right to bring a suit against VacaDUN LLC for any reason. I will also make every effort to obey safety precautions when using baby gear or outdoor gear such as but not limited to cribs, car seats, strollers, high chairs, baby monitors, fire pits and more. I will ask for clarification when needed.

** The Term "gear and equipment" is defined as but not limited to cribs, car seats, strollers, high chairs, baby monitors, fire pits and more**

** The term (more) is refereed to rentals items listed on https://vacadun.com.

My paid rental releases me from all liability claims against VacaDUN LLC as described above. I understand and agree that this document is a legal binding agreement between VacaDUN LLC. and myself and may be used as evidence. I understand and agree to the terms set forth in this contract.